Resolving Web Browser and Computer Problems

Some problems in online courses can be fixed by clearing your Web browser cache (Temporary Internet Files in Internet Explorer) and Java Temporary Files. You should clear your browser cache regularly (once every 1-2 weeks or more often if you browse the Internet frequently).


Clear the Cache in Google Chrome

  1. Log out of Blackboard Learn.
  2. On your browser toolbar, click the hamburger (three dot) button.Browser Menu Icon
  3. Click Settings.
  4. Scroll to the bottom and click Advanced.
  5. At the bottom of the Privacy and Security settings, click Clear Browsing Data.
  6. Set the time range. (We recommend All time.)
  7. Select the check box for Cached images and files.
  8. Click Clear data.

Clear the Cache in Firefox

  1. Log out of Blackboard Learn.
  2. Click the Open menu button on the top right. Browser Menu Icon
  3. Click Options.
  4. Click Privacy and Security, on the left.
  5. Under Cookies and Site Data, click Clear Data.
  6. Make sure the check box for Cached Web Content is selected.
  7. Click Clear.
  8. Click Clear Now.

Clear Temporary Internet Files in Internet Explorer 11

  1. Log out of Blackboard Learn.
  2. Click the Tools icon. Browser Tool Icon
  3. Click Internet Options.
  4. Under the General tab, under Browsing History, click Delete…
  5. Make sure the check box for Temporary Internet files and website files is selected.
  6. Click Delete.

Clear the Cache in Microsoft Edge

  1. Log out of Blackboard Learn.
  2. Click the Settings and more icon (…).
  3. Click Settings.
  4. Under Clear Browsing Data, click Choose What to Clear.
  5. Select the check boxes for Cached data and files.
  6. Click Clear.

Clear the Cache in Safari on a Mac

  1. On the menu bar, click Safari.
  2. Click Preferences.
  3. Click the Privacy tab.
  4. Click the Remove All Website Data… button or, in newer versions, the Manage Website Data… button.
  5. Click Remove Now.
  6. Click the Advanced tab.
  7. Select the check box for Show Develop menu on menu bar.
  8. On the menu bar, click Develop.
  9. Click Empty Caches.

Clear the Cache in Safari on an iPhone

  1. Log out of Blackboard Learn.
  2. Tap Settings.
  3. Tap Safari.
  4. Tap Clear History and Website Data.
  5. Tap Clear History and Data.

Clear the Cache in Chrome on an Android Phone

  1. In your Chrome app, tap the three dot or hamburger button.
  2. Tap History.
  3. Tap Clear browsing data.
  4. Select All time for the time range.
  5. Make sure the check box for Cached images and files is selected.
  6. Tap Clear data.

Clear Java Cache on a PC

  1. Click the Start Button.
    1. On a Windows 8 or 8.1 PC go to the Start screen.
  2. Navigate to the Control Panel.
    1. In Windows 7, click Control Panel.
    2. In Windows 8 or 8.1, navigate to the Apps screen, and the Windows System category. Click Control Panel.
    3. In Windows 10, type Control Panel, and then click Control Panel.
  3. Click Java.
  4. On the General tab, click Settings, under Temporary Internet Files.
  5. Click Delete Files.
  6. Click OK to delete the files.
  7. Click OK on each dialog box to close them.
  8. Close the Control Panel.

Performing a cold boot (Shutting Down and Starting Your Computer)

  1. Change to “Many computer problems can be resolved by running a Shut Down of the computer and waiting 30-60 seconds before restarting the computer. Do not use the Restart option, as this will not fully power down the computer and errors may remain.”

a male student points to a female student's computer screen