Frequently Asked Questions - Students

Password Related Questions

If you are having trouble logging into Blackboard, My.UAFS or other campus technologies, please contact UAFS IT Services. This page has a link to the Portalguard User Guide, which can address all of the questions related to password management.

If you continue to experience problems, please contact the Technology Support Service Desk at 479-788-7460.

Online Course Log-on Related Questions

Students frequently experience log-on problems at the beginning of each semester. Do not assume that you have done something wrong; the problems normally will be resolved within one or two days. If you continue to experience problems, please contact Technology Support at 479-788-7460.

Why can't I log into the online courses?

  • You must enter your UAFS User ID and password to log into online courses. Make sure your capitalization is correct because User ID and passwords are case sensitive.
  • If you do not have a UAFS User ID and password, go to the Admissions office to request them.
  • If you enter the User ID and password correctly and still cannot log in, contact Technology Support at 479-788-7460.

Blackboard Related Questions

Why can I still see my old classes in Blackboard when the classes are over?

These online courses will be removed from the Blackboard system after one year.

I cannot find my Blackboard class that I am supposed to be taking. Where is it?

If you are looking for your online course for the next semester, it may not have been released or created by your instructor. Your instructor determines the appropriate time to release the courses. All online courses should be available to students a day or two before the new semester starts. If the semester has started and you still cannot see your online course on the course list, contact your instructor as soon as possible.

What should I do when a Blackboard test times out?

  • You cannot do anything after the test times out.
  • You should always check the test duration the instructor set before you start taking the test. You will receive the test score only for the answers you submitted before the time-out.

Note: Blackboard will automatically log you off if there is no activity in Blackboard for 45 minutes.

What should I do when a Blackboard test requires a password?

A required password means that you must take the test in a proctored (supervised) test environment. You will need to take the test at the Academic Success Center (ASC) on the campus, or at an approved site off campus. The proctor will log in to the test for you.

It takes a long time to open anything in Blackboard. What is wrong?

There are a few possible causes for this problem.

1. Slow Internet connection

  • If you use dial-up or low bandwidth Internet connection, you will encounter this problem regularly. The solution to this problem is to subscribe a high speed Internet connection, or to use a computer in any lab on the University campus or at any public library.

2. Browser cache is full

  • When the browser’s cache gets too full, it can slow down your Web browser. You can speed up your Internet access by clearing your web cache. This is the space reserved for temporary files.
  • Here are instructions for clearing the cache in Internet Explorer, Firefox, Google Chrome, Safari for Mac or iPhone, and Java.

3. Browser cache or computer memory error

  • Clear browser or Java cache, as above
  • Log out of Blackboard, log back in again
  • Shut down computer and wait 30 seconds before restarting

I attached a MS Word Document file for my assignment, but my professor could not open it and asked me to resubmit the attachment. What did I do wrong?

There are two possible causes to this problem and some possible solutions:

  • You may have attached a short cut of the file to your assignment. Make sure the file you will attach to an assignment has the correct file extension: e.g. a MS word document has the extension ".doc", or ".docx"; a PowerPoint file has the extension ".ppt".
  • You may have attached the temporary copy of the file if you have been working on the file and attached the file to an assignment without closing the working copy of the file. Make sure to close the file before attaching it to the assignment.

I tried to attach a file for my assignment, but cannot do it because I do not see the computer icon in the Blackboard after I clicked the "Get File" button. What is wrong?

The problem is most likely the result of not clicking OK or Run on the Java digital signature warning boxes when you log into the BLS. There is a workaround for this problem. Move the cursor towards the red "X" where normally the My Computer icon located. When the cursor changes from an arrow to a hand, click the mouse button to bring up the Browse window. Remember: this only allows you to upload one file at a time. Another solution is to log off the Blackboard and log in again. This time, make sure that you click OK or Run on the Java digital signature warning boxes when you log into the BLS. 

Browser Related Questions

I recently upgraded my Web browser, and now I am having problems accessing Blackboard features. What can I do?

Your Web browser must be compatible with Blackboard. Click the following link to review all the Web browsers that are compatible with Blackboard: System Requirements for Blackboard Learn 9.1.

Computer Related Questions

I cannot open a pop-up window in Blackboard. What should I do? You need to allow pop-ups. The following are instructions for three commonly used browsers.

  • Microsoft Internet Explorer, version 10
  1. Click the "tools" button or "tools" on the menu bar
  2. Click the privacy tab
  3. Clear the check box for "turn on pop-up locker"
    1. Alternatively, you can set the pop-up blocker to recognize UAFS sites
    2. In the Pop-up Blocker section, click "settings"
    3. Type "" or "*" in the text box for "address of website to allow"
    4. Click "add"
    5. Click "close"
  4. Click "ok"
  • Mozilla Firefox, version 27
  1. Click the Firefox menu button (or "tools," if the menu bar is visible)
  2. Click "options"
  3. Click the "content tab"
  4. Clear the check box for "block pop-up windows"
    1. Alternatively, you can set the pop-up blocker to recognize UAFS sites
    2. In the Pop-up Blocker section, click "exceptions"
    3. Type "" or "*" in the text box for "address of website"
    4. Click "add"
    5. Click "close"
  5. Click "ok"
  • Google Chrome, version 39
  1. Click the "customize" button
  2. Click "settings"
  3. Click "show advanced settings"
  4. Under Privacy, click "content settings"
  5. Under Pop-ups, click the option for "allow all sites to show pop-ups"
    1. Alternatively, you can click the option for "do not allow any site to show pop-ups" and manage exceptions
    2. Click "manage exceptions"
    3. Type "[*.]" in the text box
    4. Click "allow" in the drop-down menu
    5. Click "done"
  6. Click "done"

Wireless and Network Connection Questions

Is wireless access available on the campus?

Yes. Wireless access is available in every building on the campus except Echols and the old gym where the Fitness Center is located. Student dormitories also have wireless Internet connections. You can also connect to the Internet anywhere on the campus if you are not too far away from a building or if you are close to a wireless hot spot.

For more details on connecting to the campus 5210 wireless network, see the IT Services Knowledgebase for information on configuring Windows, Mac and mobile devices.

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